Capabilities and Support Services

As the global leader in TEMPEST products and services, API's capabilities and proficiencies are rooted in our forty (40) plus years of TEMPEST market focus. API's exceptionally qualified work force is committed to fulfilling API's mission and maintaining industry leading quality. As an NSA certified TEMPEST engineering, manufacturing, and ISO 9001 compliant small business, API maintains a level of commitment to engineer, build, deliver and support solutions and services that meet our client's highest security and quality standards. From life cycle support, to training services, API maintains a comprehensive suite of services and capabilities that ensure the best quality products are being produced by the most qualified personnel. Read below to learn more about our various capabilities.


RFI Engineering and System Design Services

API engineers and designs IT products and systems to resolve radio frequency interference (RFI) concerns, as well as to withstand adverse conditions. This supports the physical layer of information assurance that is required by many of our government and defense customers. API's innovative TEMPEST/EMI and other engineering and system design services meet security and quality compliance standards , establish a base of trust and is the cornerstone for the success of API's products and solutions.

API offers government agencies and system integrators who are developing and designing products to meet defense and custom product functionality, access to our engineering and design expertise as a service. Either as joint partnerships or contracted tasks, API mechanical, electrical, cyber, system and TEMPEST engineers are available to assist client design and build products and solutions compliant with TEMPEST, EMI or ruggedization standards. Engineering practices such as 3-D modeling, cross-function critical design review teams and rapid prototype development allows API to offer responsive support adaptable to the inevitable compressed product design schedule. Additionally, API's extensive TEMPEST/EMI/MIL-STD testing resources allows API as part of the development process to pre-scan products to validate design integrity.

Life Cycle Support

For over 40 years API has offered full life cycle support on the products we manufacture supporting field-site deployments for military and intelligence community missions worldwide. This support includes configuration management, documentation, training, installation, depot repair, break fix maintenance, support and issue tracking. A dedicated Customer Service Team support in coordination with geographically disbursed field personnel to deliver rapid and responsive support. API specialized repair and warranty agreements, cover:

  • Repair services performed in Europe and Australia
  • Repair service performed in secure facilities by cleared personnel
  • Shock, vibration, heat, etc.
  • On-site repairs
  • Extended warranties
  • Staging of spare equipment and parts
  • Configuration control, tracking and management

Contact API Customer Service Team toll free at 855-ADV-PROG (855-238-7764) or 410-312-5866 or email us at service@advprograms.com to learn more about our life cycle services.

Assembly and Manufacturing

API strives for "get it right the first time" production performance. A comprehensive testing strategy conducts incoming component inspections, work-in-progress inspection, and thorough verification and validation for prototypes as well as statistically appropriate level of production sampling. Types of testing include functional, stress, thermal, TEMPEST and EMI. API's formal, scalable assembly processes with fully integrated quality checks from material sourcing to finished goods shipment delivers repeatable, high quality production and product integrity essential for market success.

With over 30,000 square feet of production space at our Columbia, MD and Salem, NH facilities, API has the capacity and flexibility to address a variety of production needs. Appropriate facility clearances and a US citizen only work force, also allows us to also support classified product production.

Training

API provides formal training courses on the maintenance and repair of API TEMPEST products. For most clients, we offer self directed training materials on line at no charge to provide user training.

Customers attending an API training class learn the proper disassembly and reassembly techniques for a particular product or group of products, reporting requirements, and the techniques to ensure that TEMPEST systems integrity is not compromised as they repair or preventative maintenance functions are preformed. With completion, attendees receive a certificate of completion, an identification code, and access to our support website for technical data, configuration and log management of their devices. Training sessions are available at API offices or customer sites.

The TEMPEST compliance of all equipment manufactured by Advanced Programs, Inc. is guaranteed for the life of the product when repairs are performed by API staff or technicians or clients who have attended appropriate API training and been certified. Course customization is available for unique solutions and train-the-trainer needs. Please note that international customers may be required to have a technical assistance agreement (TAA) approved before API can provide technical training.

To arrange for training, please contact the API Training Team at 603-685-6748 or training@advprograms.com.

SERVING THE UNITED STATES &
ALL NATO COUNTRIES